![]() ![]() However, many still seem to be dissatisfied with Grab’s updated incentive scheme, and they opted to join the competitor. Grab at that time said those protests were instigated by disgruntled ex-drivers whose accounts had been suspended over term violations. ![]() Lately, we feel that Grab’s policy only benefits the office rather than us partners (drivers),” Asmi added.Īsmi and a number of his colleagues who registered with Go-Jek this morning also participated in a series of protests at Grab’s office that took place in September and October, demanding better compensation and a more transparent incentive system. “Yesterday, I started working very early around 6 in the morning and finished at 10pm but I still couldn’t reach the maximum diamond level, therefore I only earned very little bonus. To add on, Grab already subtracts 20% of a ride’s fare for each trip. Moreover, it is very difficult, if not impossible, to get that maximum diamond value within a day. The minimum diamond level of 110 gives just a small reward, while the highest diamond level is 550 with a bonus of IDR 190.000 (about US$13). ![]() In their eyes, the new policy doesn’t benefit drivers at all. “This is very difficult for us since one trip equals eight diamonds only, regardless of distance,” Asmi, a 40-year-old Grab driver who went to Go-Jek this morning, told KrAsia. He went with his colleagues, all members of ‘Grab Bike Big Family Depok’, a community formed by Grab drivers from the Depok district just outside of Jakarta.Īsmi said the plan to switch over to Go-Jek had been circulating within Grab drivers’ social media and WhatsApp groups for a few days now. The new incentive scheme, called ‘Berlian’ (or Diamond), is considered very burdensome to drivers.ĭrivers are required to earn 110 virtual “diamonds” in order to get the incentive or bonus worth IDR 15,000 (about US$1). These drivers, or driver-partners, as ride-hailing platforms like to call them, decided to register a new account with competitor Go-Jek, allegedly due to collective dissatisfaction with a new incentive scheme at Grab. “Hundreds” of Grab Bike’s drivers lined up in front of Go-Jek’s registration office in South Jakarta earlier today according to local media reports. ![]()
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